Who We Are
Chandler Automotive was founded in 1965 in Cicero, NY. The company has expanded and grown consistently over our 49 year history while receiving dozens of awards for outstanding service. Our mission at Chandler's has not wavered since day 1; provide the best service in Central New York to each customer at each visit. Today, we have a wide array of services, products, rewards, specials, and the best people in the business that are all here working for you.
The People Behind the Cars
Our service department has won the AAA Top Shop award 7 years straight under the direction of Service Manager, Andy Parow and Customer Service Manager, Matt Palmisano.
Randy's a part of the AAA Top Shop Team of Certified Technicians and has been with Chandler for the past year. With 37 years experience including work in the chemical additives side of the industry, Randy came to Chandler because of their good reputation, knowing he'd be treated well, and the upkeep and pride that Chandler displays - from their lobby, waiting room, to their bays and landscaping.
Service Technician He's worked with Chandler for three years and says Chandler's a great place to work! PJ grew up in Mexico and now resides not too far away in Palermo.
Going on 1 year with Chandler, he worked at Firestone previously.
Russ enjoys the work all-around at Chandler and feels much more
at home with the personal touch and feel of a family-owned company
versus a corporate one. Russ and his family grew up in Connecticut
but now live just two miles down the road from Chandler after having
relocated here for school.
SERVICE TECHNICIAN Jim Baker is excited to be a part of the Chandler AAA Top Shop Team Jim used to work as a service technician at a dealership but loves now being a part of the Chandler team which has a positive atmosphere and where he feels like he's a part of the family. Jim loves the friendliness of the people at Chandler, and as a dad of two, loves working closer to home in Lakeport.
Christopher Abbe is new to Chandler Auto, but has been in the automotive business for the last 3 years. Christopher has been in the fire department for the past few years with Kent, and they have become good friends. Christopher is always willing to help people whether it be a vehicle that needs fixing or their cat is stuck in a tree.
"Everyone here at Chandler's has a caring attitude and with the family business atmosphere, you really can't find a better place to get you're car serviced."
The sales team at Chandler's understands what it takes to deliver the right vehicle to a satisfied customer. We're proud to offer the fastest deliveries in town. The formula has worked 47 years of steady growth and continues to improve with each passing year. The department is still managed by Roger Chandler, the founder of Chandler Automotive. How many high volume dealerships have the business's founder on site to answer all questions? Roger can usually be found asking customers how their visit to Chandler's was, and if there is anything we could do to improve the experience. Roger's belief in the value of great products backed by great service has been an inspiration to everyone at Chandler's and the 150,000 plus visits by our customers over the last 47 years.
Roger is joined in sales by Roseanne Smith, a 22 year finance specialist. Rosanne does business with banks, credit unions, and finance companies 6 days a week for thousands of happy customers. When asked why her financing success rate is so high, Rosanne said "I've been helping customers with their finance needs for more years than I can remember. The relationships I have with our lenders are beyond comparison. They treat me like royalty and I pass that on to each of our applicants, every time."
Kent Chandler is a 26 year employee of Chandler's. Kent has ascended through all aspects of the business and is well grounded in providing service. Serving as the General Manager for over a decade, Kent focuses on a "customer 1st" attitude and has instilled this in every person at Chandler's. Kent responds "I take every customer visit personally, I will give the best service every time guaranteed, and my family depends on this."
Andy Parow joined the Chandler Automotive team in 1999 and has received the highest CSI scores in Onondaga County year after year. When asked how he achieves this level of service success year after year, Andy says "It's simple really, always earn tomorrows business with today's service." Andy Parow's been with Chandler Auto for 18 years. He's the father of 5 boys! With a new little grandson Bentley and granddaughter, Kylie.
As part of the Chandler Family and Chandler Team, Cindy Chandler not only makes sure the whole business looks great inside and out... she's also in charge of the Detail Shop. For 15 years Cindy's been making sure that your cars and trucks have pulled out of the shop spotless. It's all part of the Chandler promise to keep you Happy!